BASIC STUFF

1. What is Ideame?

Ideame is a platform where "creators" (as we like to call artists, NGOs, and founders of startups eager to pursue their ideas) in Latin America, who can finance their projects through community input (crowdfunding). It is a site that offers:

• Financing: possibility to raise funds for the startup of a venture or project.
• Distribution: being a window to unveil ventures or projects massively in Latin America and the world.
• Education: providing space to shape ideas, learn to sell, and build an effective distribution campaign.
• Union: offering a place for collaborators, who want to help by funding or distributing ideas, and feel they are making a difference by contributing to worthwhile projects and supporting the Latin American talent.

2. What is "Crowdfunding"?

Crowdfunding, ("crowd" in reference to "many people" and "funding" in relation to "financing"), refers to joint financing. That is, a large group of people brings small sums of money to achieve a funding goal. The funds raised will be used to turn an idea into a reality.

3. How does it work?

Creators, in Latin America, present ideas, ventures, or projects for which they need money and distribution to achieve them. An active and engaged community provides small, and not so small, sums of money to support creative products or experiences (called rewards). The creator uses the Ideame platform to distribute the project’s campaign and achieve 100% of the contributions needed to realize their dreams.

Depending on the type of funding with which the project has been funded, the money may be returned to the collaborators in the event that the project does not reach 100%.

4. What kind of revenue can a project have?

Creators can choose between two funding types:

• All or Nothing (Fixed): the creator must reach 100% of its funding goal before the end of the funding period. Otherwise, the creator will not receive anything and the money will be returned to the collaborators.
• Everything helps (Flexible): the creator must establish a funding goal, which will guide the entire project. However, if it is not 100% reached, creators can collect the proceeds anyway to start with the project and deliver the rewards to the collaborators. Before receiving anything, the creator is required to submit an alternative plan to Ideame, explaining how the total collected will be used. This will passed to collaborators as well. For example, a fashion creator wants to launch her ​​new clothing line and need U.S. $ 5000. However, 10% is raised, so she decides to use that money to register the trademark and logo development of her clothing line. Even though she wasn't able to reach her funding goal, it brought her a little closer, so by receiving the money raised she will be able to get started with her project.

5. Do either of the two funding types work for any project?

• All or Nothing (Fixed): We understand there are projects that have a concrete start and finish, in which they do need 100% of the funds in order to turn the idea into a reality. For example, the publication of a book, where the chances are that the person creating the book will also offer the book as a reward. Recommended for creative projects.
• Everything helps (Flexible): We believe this one would be essential for social impact projects and ventures (start-ups). The funds all add up to working with the mission or objectives of the company. For example, an NGO wants to work with several schools in the country, but if it does not reach 100%, could instead focus on a single school until it reaches the initial funding goal. Recommended for social projects or ventures.

6. Why do people support projects?

• a. Relationship with the creator: the creator's network plays an important role in achieving the necessary funds. Usually, family members and friends believe in their talent and support them financially.
• b. Projects/Ideas: People identify with ideas and with real people who feel passionate about bringing them to life. The stories behind the projects motivate and inspire people to help.
• c. The incredible experience of helping: Being part of a project, or to be the patron of an artist, is a growing and unique experience associated with the project. You get those warm fuzzy feelings inside!
• d. Rewards: The more intelligent, funny and original the rewards are, the more there will be an interest to contribute. Being the first to have a product that has not yet been released, having dinner with an artist, or any other unique reward is motivation enough to contribute.

7. Can they support any project in any part of the world?

Yes. Anyone anywhere in the world can support a project, provided they have a credit card.

8. What kind of projects can be on Ideame?

Any project with a beginning and end, with a defined objective, may be on Ideame. Today we have many categories into which you can enter your project. We focus on creative and/or social impact projects in Latin America.

9. Once the project is on Ideame, does the company have authorship or company property rights over the project?

No. Creators are the owners of their ideas, works, and creations. They are the owners of the intellectual property of their projects. Ideame is a social enterprise that merely offers a means to promote ideas, make them known, and get financing because we believe in the power of social networks and talent in Latin America.

10. How can I be sure that my idea won’t be stolen?

The platform is based on community support and encourages strong relationship between members. Sharing ideas is part of the distribution process and obtaining financial support. We understand that good ideas and their execution depends on the people involved. Anyway, if you want to be safe, you can take action as needed to protect your intellectual property rights.

I WANT TO CONTRIBUTE TO A PROJECT! WHAT SHOULD I KNOW?

1. How can I contribute to a project?

If you decide to contribute to a project, you must go to the page of the project and click on "Contribute." Then choose the reward you want and select the shipping cost that applies to you. On the right, you'll find the selection of the payment methods:

• If you are in the same country, then you can pay with cash or with a credit card, (not yet available in Uruguay, USA and Brazil where you can only pay with a credit/debit card).
• If you are not in the same country, you can only pay with a credit card via PayPal.

Select the payment method and click on Pay Now. Ideame will redirect your request to the appropriate online payment provider to make the transaction within the security framework of that system.

Another type of contribution can also be distributing and connecting with more people who may want to join the project.

2. How can I pay online?

Depending on the country of the project, there will be different options to make a contribution:

• PayPal: it is our exclusive online payment provider for crossborder payments with credit card for all countries. We also choose it for local payments in Mexico (debit or credit card), Brazil (credit), USA (credit) and Uruguay (credit). See how it works here.
• MercadoPago: Used for local payments in Argentina (credit card, debit, transfer or cash), Colombia (credit card and/or cash), Chile (credit card, debit, transfer or cash) and Mexico (cash). See how it works here.

3. When I use my credit card, how long will it take to show up on my bank account?

While using MercadoPago, your credit/debit card is charged as soon as it is approved. In some cases, the payment provider might request additional validations. If so, an email with further instructions will be sent by Mercado Pago to detail the process to be followed. In the meantime, the amount pledged will be blocked from the available credit on the backer's account.

While using PayPal, every payment will be considered as a pledge once the credit/debit card has been approved and will only be charged when the project reaches 100% or more of its economic goal. If the project does not reach its goal, we will never charge the credit/debit card. Its possible that in some cases, an amount of US$5 or less will be charged and refunded automatically to validate the credit/debit card prior approval.

4. How does the Pay in Cash option works?

Selecting the cash payment option, depending on the online payment provider in the country of the project, we will issue a coupon. Print it and go to any facility offering "Pago Fácil/Rapi Pago" (Argentina), "OXXO" (Mexico), "Servipag" (Chile) and "Efecty/Davivienda" for MercadoPago (Colombia).

After you’ve done the payment, the same amount will be credited to our platform 72 hours later. If you forget to pay it, don’t worry! We'll send you a reminder by e-mail until you do!

5. Are the shipping costs included in the reward’s price?

No. When choosing one of the rewards, you can choose between different shipping costs offered by the creator. They may be:

• No Shipping Cost: for all non-physical rewards or experiences because the creator has decided to cover the cost for you.
• In-Person: the creator has arranged a point of retrieval to avoid shipping costs. Just coordinate when you need to go retrieve it.
• Domestic Shipping Cost: We define a national shipping cost depending on what country the creator is in.
• International Shipping Cost: Anywhere in the world.
• Agreed Upon Shipping Cost: There are times when the shipping cost is difficult to define because it depends on the final outcome of the project. When you select this option, there is an agreement between the parties to coordinate the subsequent release for which the creator must set expenses and adjust to your order.

According to what you choose, if applicable, the cost of sending the reward will be added before you go to the site of the online payment provider.

6. In what currency value am I being charged in?

Online payment providers charge in the local currency of the project. PayPal charges in dollars in all countries except Brazil and Mexico, where Real and Mexican pesos are the respective local currency. Credit cards might make the conversions to the local currencies of the backers.

7. When I decide to contribute, what information is shared with the creator and anyone else who views the project’s page?

The creator will know your Ideame user, the amount of money contributed, and the reward selected. If the project is successful, we will also give them your e-mail. Furthermore, Ideame will be publicly show only your name on the list of project collaborators.

8. Will I be alerted if the project succeeses?

Yes. We will send you an e-mail, whatever the outcome of the project. If successful, the creator will also be in touch for additional needed information.

In turn, we encourage creators to submit news about their projects via our platform. Notifications are sent via email as well.

9. What if the project is not successful?

If a creator with a “flexible” project does not reach 100%, we will transfer the money received to execute the corresponding alternative plan presented on the project profile.

For "All or Nothing (Fixed)" projects, once they have been unsuccessful (did not reach 100% of its funding goal), Ideame will return the money to collaborators within a maximum of 15 business days.

10. How will I get my money back?

• International payments: The refund will appear as a credit on your card summary. You can view the credit on your online bank account; you will not receive a physical refund. The amount will be refunded in the currency in which the payment was made. With payments done to a Mexican project, once 28 days have passed since it finished, the money will be refunded to the backer’s PayPal account, to make the corresponding withdrawal or use it for another online payment.
• National Payments: Refunds will appear as money on your online account predefined by the payment provider you used to make the payment. Refunds may take 5 days after funding period is over. To collect the money, read for your selected payment method:
  • MercadoPago (Argentina, Chile and México): Enter mercadopago.com, select your country (should be the same as the project) and register with the same e-mail that you used for your registration on Ideame. Once you do, you'll find the money credited in your account and follow the steps under "withdrawal into account" to send the money to your bank account.
  • MercadoPago (Colombia): Since Colombian projects are always Everything Helps refunds are not available.

I WANT TO BE A CREATOR! WHAT SHOULD I KNOW?

A. General Information

1. Can anyone create a project?

There are three basic qualifications to create a project:

• You must be of legal age (depending on your country, it can be from 18 to 21 years of age). In case you are younger than the legal age and want to participate, a parent or guardian can do it for you and receive contributions on your behalf. If you participate anyway, you wont be able to collect the money at the end of the funding period.
• You must be a Latin American residing in one of the countries available on the platform. If you're not from America, but want to develop a project in any of the countries in our region and have a social, educational, or economical-based project, you are also welcome!
• You have a bank account in the country where you are presenting your project and have a verified PayPal account, as these will be viable for the collection of raised funds.

2. If I meet the 3 basic conditions, will my project be published on Ideame?

Projects submitted will be published if:

• It is a specific project that has a specific beginning and end within one of the categories we offer. This way, collaborators know what they are supporting financially.
• We allow social initiatives with specific objectives and results.
• No moral violations or controversial projects within the topics of politics, religion and sexuality. Cases will be assessed individually, depending on the scope of the subject.
• Complies with the terms and conditions defined within the platform. Ideame reserves the right to edit projects, if they have not completed the steps in the time requested.

3. How do I start a project?

If you have a project, you must register on Ideame. Click on "Create". There you can read our guidelines, accept the terms and conditions, and select the funding type you want to use (see more in question #4 under Frequently Asked Questions). It is very important you read it carefully because if you do not meet these guidelines, your project may be rejected.

Then you can proceed to load your project and submit it for publication. Our team will verify whether it meets the guidelines within a period of up to 2 business days. It may be accepted or rejected. Please wait for our confirmation email.

4. What do I need in order to create a project on Ideame?

Your project must include these eight mandatory items:

• CATEGORY: You can choose up to 2 categories (primary and secondary) for your project. This will help the project to appear in more search filters.
• FUNDING GOAL: How much are you looking to raise for your project? Define the budget for your project, include budget costs associated with rewards and Ideame’s fee, and any other fees the online payment providers in the country of your project may charge.
• FUNDING PERIOD: Keep in mind the urgent need of funds. We do not recommend less than 30 days. Maximum is 65 days.
• VIDEO: Should explain who you are, why you need the money, how did you come to the idea of your project, and what you shall offer in exchange for support, in addition to thanking those who may contribute or spread your idea. We recommend it be no more than 1.5 minutes and should capture the attention of people. Do not panic. It does not need to be high quality, not a mega production, just do something simple, touching and connecting to people with a passion for the project.
• PROJECT SUMMARY: You should write all the information that can help collaborators decide to support your project. Show them that you are well prepared and are trustworthy. In turn, the title should be simple and creative to capture those who do not know you.
• PICTURES: Must present visual material to illustrate your project attractively, so it is important that they are of good quality. We recommend that you include the photos in the body of your project to make it more visually appealing.
• REWARDS: The not-so secret to all of this is the list of rewards/products/services/experiences that you offer to your collaborators. Define your situation regarding shipping costs (see question #5 under Collaborators) and remember that “Flexible” means you must deliver the rewards no matter what, so try not to incour in any additional costs with them.
• PERSONAL INFORMATION: Share a little more about you, your experience, your education and everything to help validate your chances to carry out your project. If you do not have experience, share why you will achieve your goal. To learn more, read “Preparing the Project.”

5. What are the fees I should consider?

There are two fees to consider:

Ideame’s commission for both “Everything Helps” and “All or Nothing” projects, consists on a fixed amount + a variable amount (10% + taxes).

The fixed amount will be charged directly from the amount raised and it will depend on which country your projects belongs to:

• Argentina: $1000.- (thousand argentinian pesos) + 12,1% (taxes included) over total amount raised.
• Chile: USD25.- + 11,9% (taxes included) over total amount raised.
• Colombia: USD25.- + 11,9% (taxes included) over total amount raised.
• Uruguay: USD25.- + 12,2% (taxes included) over total amount raised.
• México: USD25.- + 11,6% (taxes included) over total amount raised.
• Brazil: USD25.- + 11,8% (taxes included) over total amount raised.
• USA: USD25.- + 10% over total amount raised.

Online Payment Providers. It varies according to the online payment provider:

• MercadoPago: Charges a fee depending on the country where the project takes place:
  • Argentinian Projects: 5.38% of the total proceeds (including taxes)
  • Chilean Projects: 5.34% of the total proceeds (including taxes)
  • Colombian Projects: 5.99% of the total proceeds (including VAT) + 3.72% if the transaction is made with credit card
  • Mexican Projects: 5.74% of the total proceeds (including taxes)

  In case the creator wishes to obtain an invoice Market with detailed invoice, they should consult and notify Ideame and MercadoPago when presenting the project.

• PayPal (Argentina, Chile, USA and Uruguay): 3.5% of the total raised + $ 0.30 USD per transaction (including taxes).
• PayPal (Brazil): 4.5% of the total raised + taxes.
• PayPal (Mexico): 4.64% of the total raised + 4.64 MXN (including taxes).
• Bitpay: 1% of the total raised.

NOTE:You will be able to choose the payment method that best suits your campaign on the submission form.

6. Is there a fee to post a project?

No. It is free to post a project, but must be approved by our team beforehand.

7. How and when will my project be published on Ideame?

Ideame is constantly posting projects on our platform. However, there are many projects that are not visible to the entire community by failing to comply with our 10% policy.

The 10% policy specifies that projects are published in "private mode" until the creator reaches 10% of its funding goal. Until then, the project may be viewed only by people who have access through the private link provided by the creator.

Nevertheless, it is important to note that for these projects the funding period begins on the date of publication, so it is important to achieve 10% as soon as possible, and thus be shared publicly with the Ideame community, not only from the platform, but will be likely to be posted on our social networks and highlighted on our homepage.

8. What are the stages my project can be in?

• Drafts: you have begun the process of designing and loading your project.
• Active: your project is in campaign mode. This can be private and/or public
• Funded: your project has reached 100% of your funding goal.
• Partially funded (Everything helps): your project has not reached 100% of your financial goal.
• Finished (All or Nothing): your project has not reached 100% of your funding goal and refunds have been made ​​to your collaborators.

9. Can I edit my project once it has been published?

You can edit only part of your project:

• The video
• Images
• Rewards (if not selected)
• Profile
• The project’s description

Its important that any change over the original project can be rejected by Ideame and the original version will be reinstated.

You cannot change:

• The project’s description.
• The funding goal.
• The funding period.
• Rewards that have already been selected by one of your collaborators.

10. What if I reach my funding goal before the end of the funding period? Can I raise more than what I originally set?

Yes. Projects can continue to collect until the end of the funding period, that is if you reach your goal. We recommend you continue to grow and update your project to encourage more people to join your cause.

11. Who is responsible for shipping the rewards?

Creators are solely responsible for producing and delivering the rewards of your project. You should contact each of your collaborators and arrange the delivery of rewards selected by them. Once the project is completed, the system will activate Ideame’s request for information on the project management page so the creator can contact the necessary collaborators.

12. Can I create more than one project at a time?

Yes, you can although we do not recommend you do so.

• All or Nothing (Fixed). It is important that you focus all of your efforts into this project to succeed. That's why you cannot have more than one project at a time. Having two projects at once divides the support of your followers, and you could lose focus on concrete projects.
• Everything helps (Flexible). You could do it, but unless you have a clear reason. We do not recommend you do this.

I WANT TO BE A CREATOR! WHAT SHOULD I KNOW?

B. Preparing the Project

1. Why do I need to select more than one category for my project?

You can choose up to 2 categories (primary and secondary) for your project and these will help your project appear on more search filters within the site and in turn, be considered as a recommendation for collaborators who want to support your category.

2. How do I define the funding goal of my project?

Consider the most important costs because once established, the funding goal cannot be changed. It should include:

• Costs of project development
• Costs of rewards
• Fees (of Ideame and online payment providers)

We also recommend considering variables such as inflation (in countries where applicable) and exchange rates as international payments are made ​​in dollars at the current exchange rate.

The amount decided must be consistent with the possibilities of your project and be directly related to:

• The need to carry out the project without profit. You are not going to get rich by crowdfunding for your project, but you can help it bring you closer to a starting point.
• The amount of fans and contacts that you can get is critical to your campaign.
• The potential rewards offered and attractiveness of your project.

Note: If necessary, we can offer a budget model for basic use.

3. How do I decide how long my funding period should be?

This is the period during which you will be campaigning, so you have to consider:

• The urgency to develop the project
• The amount of time you have available to devote to the distribution of the campaign.
• The effort to have constant communication.

It is not recommended to be less than 30 days and the maximum funding period is 65 days.

4. Creating the video is a challenge for me. What should I consider?

Do not panic. This does not need to be high quality, nor a mega production, just do something simple, touching and connect to people with a passion for the project. It is one of the most important tools when it comes to collecting money. Allow yourself to be known by your collaborators, what you want to achieve, and create a connection with your audience.

No single formula is set because each person reacts differently to videos, but here are some tips:

• Keep it simple and concrete yet personal. Share the passion you have for your project and your ideas.
• No more than 1.5 minutes. It is time to share it all without losing the attention of people.
• Appear in the video for at least one second. People connect with others.
• Do not forget to show these five fundamental things: Who are you? What do you do? Why do you do this? What are you offering? Don't forget to thank.
• You do not need professional video editing. It can be something you did with your friends in one afternoon, but it should reflect who you are as a creator.

5. How do I upload my video?

Videos must be uploaded to your YouTube or Vimeo account and you simply must include the URL on the form you submit to us. It is important to respect the terms and conditions of those sites when you upload your video; especially, check if you have rights to all material uploaded.

6. How many images should I post? What are the sizes allowed?

You must add at least 1 image and at most 15. They must be up to 2MB and be in the following formats: JPEG, PNG, GIF. Note that the images have to be of good quality in order to better sell your idea and wherever possible, include them in the description of your project to make it visually appealing.

7. What do I write in the description of the project?

The project description should indicate:

• What do you do?
• Why do you do it?
• How will you do it?
• When did you start?
• Where will it happen?
• What inspired you to start?

We suggest you keep it short, concise, and convincing. Include images, sketches or graphs and have variation in the narrative of the text, highlights (bulleted), and make it easy to "speed read" your project.

8. What kind of rewards can I offer?

There are 4 types of rewards possible:

• Physical Objects: gifts, decorations, books, postcards, souvenirs, tickets, products, etc.
• Unique Experiences: a dinner with the creator, be part of the artistic work, etc.
• Services: singing lessons, workshops via Skype, developing a logo if you're a designer, etc.
• Mentions: credits in movies / books, be a game character, etc.

Collaborators will be motivated to support if rewards include some incentives like:

• Economic – offer a discount for a product that would have been more expensive somewhere else.
• Exclusivity – provide a limited amount of the reward, or make it unrepeatable by someone else.
• Emotional – provide a personal touch.

9. What should I consider when putting together my rewards?

Offer a diverse range of rewards, a minimum of 1 and a maximum of 30, which should be valued from $3 to $3000. Note that the average contribution ranges from $25 to $50, so you must offer something for that amount, and both cheaper and more expensive options.

In turn, for each reward consider:

• Shipping Cost: free, national, international.
• Availability limit
• Territory Exclusivity
• Clarify what is not included. Ex: transportation, housing, etc.

Raffles, discounts, stock or profit sharing are not allowed. For the "Flexible" projects, keep in mind rewards must be delivered regardless of the amount collected.

10. What types of shipping costs can I offer?

You can offer different alternatives, so the collaborators don’t feel limited. Often, they end up defining the choices, based on the delivery cost associated. Choices are:

• No Shipping Cost: for all non-physical rewards or experiences or because the creator has decided to cover the cost for you.
• In-Person: the creator has arranged a point of retrieval to avoid shipping costs. Just coordinate when you need to go retrieve it.
• Domestic Shipping Cost: creators defines a national shipping cost depending on what country they are in.
• International Shipping Cost: Anywhere in the world.
• Agreed Upon Shipping Cost: There are times when the shipping cost is difficult to define because it depends on the final outcome of the project. When you select this option, there is an agreement between the parties to coordinate the subsequent release for which the creator must set expenses and adjust to your order.

11. Why is it important to provide information about myself?

People are seeking to support projects by people they can trust, projects that appear interesting and with potential talent in the proposal. Provide all the information you can to help people trust you:

• Describe who you are and where they can see your work references
• Display your education, not only from your studies, but also care the grammar and spelling when you are writing texts.
• Mention if you starred in something, or if you won a prize, or your background
• Add a URL where they can see some of your work. In the case of those who have no education or work experience, it is essential then to show passion and desire to do something innovative, creative and know how to carry it out.

I WANT TO BE A CREATOR! WHAT SHOULD I KNOW?

C. During the Campaign

1. Once my project is published, what should I do?

You should start to spread your project. Ask for help from family and friends and start campaigning to raise funds. Remember that in the process you will find people who don't know how to make an online payment, or do not understand what crowdfunding is, be patient and explain.

Your commitment to the project is important and being active shows that you really are invested in achieving your goal. Our platform gives you several tools for you to use during your campaign and to spread your project:

• Short URL: to be able to share in all of your networking sites
• Share buttons: to be able to share content on other platforms
• Widgets: to be able to include in your blog or website and directly link to your project
• NEWS Tab: inside your project, you will find a NEWS Tab where you can post progress and updates on your project

2. What is the NEWS Tab? What can be considered as news?

Updates and progress bring your project to life and demonstrate your desire to take it forward. If a project was launched more than a month ago and does not have anything new, it may not capture new collaborators. Create a list of updates that can be sent several times a week.

Few ideas to get you inspired:

• Acknowledgements: new collaborators, media that has posted your project or institutions that have provided you support
• Rewards: you can add new rewards, or upgrades in current ones, or share ones that have yet to be selected by anyone as a limited edition to enhance your project
• Promotions: you can encourage new collaborators with bonus tracks or promotions if they contribute to a particular reward, like 2x1.
• Evolution: the state of your project, how many days are left, the amount raised, number of collaborators you have. That makes people return to your project.
• Content: upload pictures, videos or any writing that may be of interest to your potential collaborators. Generating new content is one of the best ways to interest more people and media.

3. How are my collaborators informed about my project's updates?

Automatically when you upload new material, an e-mail is sent to all your collaborators and those who are "following" your project (after having pressed the "Follow" button.) You can also share it on your social networks.

4. If I realize I need more money before my campaign ends, how can I change it?

You cannot. Once the project is published, the funding goal must remain fixed. In such a case, we recommend you tell people about your situation, asking for greater support.

5. Can a creator cancel their project’s campaign?

There is the possibility, with the prior approval of Ideame team, that a creator can. To do so, the creator should contact our team (creadores@idea.me), communicating the reasons as to why they want to cancel their campaign.

6. Can I refuse a payment of a particular collaborator?

We do not know why this might come up, but if a creator should want to, they may ask for a dismissal of such payment. They must send an email to our team (creadores@idea.me), communicating the reasons and the user's information.

7. Does Ideame post anything about the projects on their platform?

Ideame does post about campaigns based on editorial judgment and information provided by the creators. We use our social networks and blog to publicize projects. In turn, we contact our network journalists to tell them about the news on projects. But we do not guarantee media coverage since it depends on the interest generated by the particular project.

I WANT TO BE A CREATOR! WHAT SHOULD I KNOW?

D. Closing the Project

1. My campaign has ended, what do I do now?

We will create the total revenue breakdown through the online payment provider, deduct their fees along with Ideame's, to define the net amount to be transferred to the creator.

If the project was either:

• Loaded under the modality "All or Nothing" and reached or exceeded 100%, or
• Loaded under the modality "Everything Helps" and received contributions that exceed the fixed commission amount of the platform, we will transfer the collected funds collected in the following way (for both Mercado Pago and Paypal):

Each month the corresponding transfers are made during two specific periods: between days 10 and 15 (first period), and between days 25 and 30 (second period).

If the closing date of your campaign is between the 1st and the 15th of the month, your payment will be made in the first period of the following month. If the closing date of your campaign is between the 16th and the 31st of the month, your payment will be made in the second period of the following month.

For example, if your campaign ends on January 15, the payment will be deposited in your bank account between February 10 and 15. If, instead, your campaign has a closing date of January 16, the payment will be deposited between February 25 and 30.

To access the detail of commissions, the total amount you’ll be receiving and know your payment date you can access the tab "Payment data" of your Administration Page.

NOTE: In case there’s any change of the closing date, the payment period will be updated automatically.

For more information, click here

2. How do I collect the funds raised?

The processes are different according to the online payment provider:

• Mercado Pago: You will receive a bank account at no cost. The transaction will be made in the corresponding payment period according to the end date of your campaign.
• PayPal: we will transfer the proceeds to your PayPal account (which must be verified), then you can opt for any of the withdrawal options offered by the online payment provider for your country (some may have associated costs):
  • Argentina: Request a check or withdraw into your bank account through www.tunubi.com
  • Chile and Uruguay: check transfer to U.S. bank account or by credit card (VISA only)
  • Mexico: transfer to local bank account or in U.S.
  • Brazil: see Portuguese version
• Bitpay: we will transfer the money to your PayPal account or your bank account.

3. How can I keep my collaborators updated on the status of the project?

Post about your success! You have a commitment to your collaborators and it is important that they hear about your project. That will keep them happy with their contributions (who knows, they may even contribute to your next project!)

Updates should include:

• Meetings: With suppliers, distributors, mentors, etc.. Tell them who you've met with and if possible, take pictures of the meeting to share with your community.
• Happy Collaborators: If you've already delivered some rewards, make sure to get pictures from your happy collaborators. If they've written to thank you, share the message with the community!.
• Evolution: Tell people what is your action plan, when will the rewards be available, etc.. Showing your collaborators that you're working on your project and that you're moving forward is very reassuring.
• Active Participation: You can ask your collaborators for any suggestions on your project's next step. It's always fun and useful to get a fresh point of view without necessarily changing your original idea.

4. Who is responsible for shipping the rewards?

Collaborators are fully responsible for what they promise the collaborators of their project. If a collaborator wants to know anything in particular about when will the rewards be available for shipping, you can send them a message message through the Ideame's messaging system (must be logged in to do so).

5. How do I get my collaborators' information?

You will be able to send both group and individual messages to your collaborators from your project's Admin Page. Also, you will be able to download an Excel file that includes all the information your collaborators provided to Ideame including their e-mail address. We strongly suggest you contact them via e-mail to thank them and to ask them for any further information you may need to arrange the delivery of their rewards.

6. ¿How can my collaborators get their money back?

In that case, we will refund the money to your collaborators(you don’t have to do anything). The process varies depending on how each collaboration was made.

• International payments (PayPal): The refund will appear as a credit on the collaborator's card summary.they will be able to see the credit on their bank account; They will not receive a physical refund. The amount will be refunded in the currency in which the payment was made. Payments made to a Mexican project, 28 days after the project's closure date, the money will be refunded to the backer’s PayPal account, and it will be available for withdrawal or for other online payments.
• National payments: Refund will be given as money on the collaborator’s online account predefined by the payment provider they used to make the payment. To collect the money collaborators must follow a few steps. For further information, read for the selected method of payment according the country of your project:
  • MercadoPago (Argentina, Chile and México): Enter mercadopago.com, select your country (should be the same as the project) and register with the same email that you used for your registration on Ideame. Once you do, you'll find the money credited to your account and follow the steps under "withdrawal into account" to send the money to your bank account.
  • MercadoPago (Colombia): If you are in COLOMBIA, notice that all colombian projects are EVERYTHING HELPS which means refunds are not available and every collaborator must get the reward they purchased.

7. Can I try again and upload the same project if it didn’t work out the first time?

Yes. We suggest making all necessary changes to show the community that you really do believe in the project and continued to improve it.

8. Can I make changes in my project after my campaign has ended?

No. All projects will remain in the state they were at when the expiration occurred. Either way, the creators should send updates on the progress of their project to keep their collaborators informed.

I WANT TO BE A CREATOR! WHAT SHOULD I KNOW?

E. Legal

1. How do I justify the entry of money into my account?

Rewards should be billed to each of the collaborators who have contributed money. However, the amount to be billed may vary according to your countrie's laws.

These are the legal terms that will help you justify the entry of money into your bank account:

• Argentina: Grant From
• Chile and Uruguay: Trading
• México: Trust/Grant From
• Brasil: see Portuguese version

But every case is different, so we suggest that you obtain advice from your accountants and lawyers to comply with what is applicable to your case.

2. Why doesn’t Ideame provide legal and tax advice?

Ideame is a site of for distribution, education and funding of ideas, and where entrepreneurs present their projects for the community to make their contribution. However, we can not give any kind of legal/tax advice to every creator who uploads their project onto the site, as each case will surely have its particularities and special conditions. We can not offer a personalized service as we are not experts and should hire outside vendors to do so. This would result in costs which would significantly increase our fee, and most creators don't need such service anyway.

3. What is the scope of Ideame's legal responsibility?

Ideame is a site for the distribution of projects by creators. Ideame does not provide legal, tax, and/or of any kind advice, being the sole responsibility of the creator and/or collaborators to understand these legal compliances, exchanges, customs and exercise them, and in general all applicable regulations. Exclusively, Ideame has a business relationship with creators by promoting the service provided and has no responsibility to the creators for the contributions made ​​by the collaborators, nor the rewards that the creators deliver, and therefore has no responsibility for compliance with legal, tax, foreign exchange, customs or any other obligations arising from the contributions of collaborators and delivery of rewards by the creators. Ideame also is not responsible for the projects promoted by creators and invites and requires all its users (whether collaborators or creators) to respect the law applicable in particular to the regulations on intellectual property. Ideame also has no liability, joint or subsidiary of the fulfillment of the obligations or the exercise of the rights of the parties, namely the creator and contributors or any party involved, including the enunciative of mercado pago.

SETTINGS. HOW DO I MANAGE MY ACCOUNT?

1. How do I add a username?

When you register on Ideame, you will be able to choose your username. If you wish to change it later on, you will be able to do so from the ¨My profile¨ section. We suggest you use your real name as your username to promote trust within our community. Remember, when it comes to collaborative economies, transparency es key!

2. How do I change my email?

You cannot change the email address associated with your account, since it is the only personal data associated with your project. This is because it is the only peace of information that the information cannot be duplicated between users.

3. I forgot my password. How I can get it back?

In the Login menu you will find the ¨Recover Password¨ option. Click on it and enter the e-mail address you used to register on Ideame. You will receive an e-mail with a link and directions to enter a new password and recover access to your account.

4. I have registered as a user and now I want to login in through Facebook. Can I keep the same account information, including projects previously uploaded?

Yes you can keep the information in your profile. To do so, go to ¨Settings¨ and click on ¨Connect to Facebook. Then you enter your Facebook account information. From that moment on, you will be able to log in with either your e-mail and password, or your Facebook account.

5. How do I change my profile picture?

You must log in and go to "My Profile". Then you will have the option to use your Facebook profile photo (if you have linked your account) or you can upload a new picture to your profile.

CONTACT IDEAME

Please use the email address that suits your needs:

• For questions about projects and issues associated with creators - creadores@idea.me
• For corporate information or for press releases – prensa@idea.me
• For general issues, questions, or suggestions - contacto@idea.me